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UPMC Passavant Improvements Enhance the Patient Experience

First Impressions is a multiphase, multiyear modernization project started in 2020 at UPMC Passavant to improve the patient experience — starting the moment you arrive for care. Enhancements at UPMC Passavant–McCandless were completed this summer and projects at UPMC Passavant–Cranberry are slated to continue through 2025.



“Research suggests natural light and being able to see outside enhances patient healing and outcomes,” says Lorenz. “That’s part of the environment we wanted to create. Everything is brighter and fresher, which makes for a much better patient experience.”
“Research suggests natural light and being able to see outside enhances patient healing and outcomes,” says Lorenz. “That’s part of the environment we wanted to create. Everything is brighter and fresher, which makes for a much better patient experience.”